Field Service

Questionnaires are the lifeblood of inspection companies: organising the questionnaires in a smart way, making them easy to update and to access are critical factors for success. In which other areas can inspection areas take action for improvements? Our team has had the pleasure to work on several field service projects and we sat down with our Solution Architect Seppe for a chat about what matters most for inspection companies, when they want to work on their digital transformation.

We live in a competitive and ever-changing world and one part of operations that we shouldn't forget to optimise is field service. Field service offers many opportunities for your organisation, but these operations aren’t the easiest to streamline without the help of ERP. Before looking at how we can optimise, let’s dive into the definition of field service.

The Field Service industry can only benefit from using Field Service Management (FSM) technologies to optimise its processes. It offers many immediate and long-term benefits, such as an improved customer experience, quicker reaction time, and time and resource savings.

Have eyes in the field. Field service automation tools make your inspections manageable, mobile efficient, analyse proof and so much more.

New practices, innovative thinking and customer expectations have reshaped the field service landscape. As a result, we are discovering new trends in the industry!