Dynamics 365 for Sales and Services
The right fit no matter your industry
Engaging and servicing your customers
Dynamics 365 provides a centralized hub for managing your business processes, improving efficiency, and delivering better customer experiences. It’s designed to reduce silos, automate routine tasks, and provide actionable insights based on your data.
Dynamics 365 is a collection of cloud-based business applications designed to help organizations manage their core processes, from sales and customer service to finance, operations, and more. What sets it apart is its flexibility and integration, enabling businesses to tailor solutions to their specific needs.
If your business relies on maintaining strong customer relationships, managing complex processes, or improving collaboration across departments, Dynamics 365 could be a strong fit. The ability to start small and expand makes it particularly appealing if you're looking for a solution that grows with your needs.
The modular structure of Dynamics 365
Dynamics 365 is not a one-size-fits-all product. Instead, it consists of apps that focus on different business areas. You can start with the apps you need (e.g., Sales and Customer Service) and add others as your business requires them.
The suite includes:
Sales: Streamline lead management, track opportunities, and nurture customer relationships with insights for better decision-making.
Customer Service: Resolve issues efficiently, manage support tickets, and deliver personalized customer care using self-service and AI tools.
Field Service: Schedule resources, monitor field operations, and ensure timely, high-quality on-site service delivery.
Project Operations: Plan, track, and manage project-based services with tools for collaboration, budgeting, and performance monitoring.
Excellent Apps in Dynamics 365
Dynamics 365 Sales
Dynamics 365 Sales helps sales teams work smarter and close deals faster by leveraging AI-driven insights and predictive analytics. It provides tools for lead scoring, pipeline management, and goal tracking to improve sales performance.
Integration with Microsoft 365 enables seamless collaboration, while mobile capabilities ensure salespeople can work from anywhere. Features like shared sales documents and in-depth reporting empower sales teams to focus on the most promising leads and build stronger customer relationships.
Dynamics 365 Project Operations
Dynamics 365 Project Operations is an end-to-end solution for managing project-based businesses, combining planning, execution, and financial tracking in one platform. It optimizes resource allocation, tracks project timelines, and ensures budgeting to deliver projects on time and within scope.
Real-time collaboration tools keep teams aligned, while integration with other Dynamics apps streamlines workflows. Analytics provide actionable insights, enabling businesses to maximize profitability, improve resource utilization, and ensure customer satisfaction in project delivery.
Dynamics 365 Customer Service
Dynamics 365 Customer Service equips businesses to deliver exceptional customer support through intelligent case management, self-service portals, and omnichannel engagement. AI-powered tools assist agents in resolving issues faster by offering real-time suggestions and insights.
Customers can access self-help resources for quick resolutions, while integrated tools ensure a consistent service experience across channels. With analytics and customer feedback tools, businesses can continuously improve their service quality and strengthen customer relationships.
Dynamics 365 Field Service
Dynamics 365 Field Service empowers businesses to enhance on-site service operations by optimizing scheduling, automating workflows, and providing mobile tools for technicians. The app ensures the right resources are dispatched to the right job at the right time, improving first-time fix rates.
Technicians can access work orders, customer history, and troubleshooting guides on the go. Features like inventory tracking and contract management streamline backend operations, while customer engagement tools improve communication and satisfaction, turning service centers into profit centers.
NORRIQs "Membership" solution in a nutshell
Centralise your services
Use one clear and well-organised database - this makes working and cooperating a piece of cake! A positive influence for all departments. Both for Accounting and for Administration and Management.
Empowering the member team
Get the best out of your members and staff! With the right tool, member interaction is much more accessible and members can easily manage and update their own information.
Microsoft Dynamics 365 platform
Count on Microsoft for a high-quality platform with extensive expertise. The programmes and the way of working are widely known and therefore easier to implement in your member organisation.
No hidden costs
We use a modular platform and price package - you can start with a basic package and add integrations over the years. This way, your tool can grow with your member organisation.
NORRIQs Law Firm Accelerator in a nutshell
Stakeholder management
Easily define the relationships between your files, clients, counterparties and other connections. In a clear manner, these relationships are made transparent.
Matter Management
The matter is the cockpit within our solution where all information is centralised. From this cockpit, you not only have insight into stakeholders, but also into fee earners, hours worked, related documents, communication and all financial data.
Simplify your invoicing process
With the right tool, your team can easily manage tasks such as time recording, pre-invoicing and expenses incurred based on the agreements made with the customer. This way, the invoicing process runs streamlined without sacrificing flexibility.
Microsoft Dynamics 365 platform
Count on Microsoft for a high-quality platform with extensive expertise and security. Its solutions and way of working are highly accessible and fully integrated with your other Microsoft products.