At Directions EMEA 2025, one message was unmistakable: Microsoft is transforming Business Central with powerful AI capabilities.
The most impactful of these innovations are AI Agents: intelligent digital assistants that can understand natural language, automate tasks, and help users work smarter.
This article kicks off a short series about AI Agents in Business Central:
- what they are,
- why they matter for your organisation,
- and how you can start using them in a practical way.
What are AI Agents?
The easiest way to think about an AI Agent is this:
An AI Agent is a digital colleague inside Business Central.
You don’t need to know which page, table or setting to open. You simply ask it a question or give it a task - in your own words - and it can carry out the work on your behalf.
Microsoft’s overview of AI Agents in Business Central (release wave)
What can AI Agents do?
AI Agents in Business Central can already help with tasks such as:
- following up on overdue invoices
- preparing purchase orders
- generating reports or visualisations
- summarising data
- creating documents
- automating repetitive workflows
- helping users navigate the system
All of this works through natural language. Instead of clicking through menus or asking colleagues, you just say what you need:
- “Show me all customers with overdue invoices.”
- “Create a purchase order for our standard office supplies.”
- “Summarise this month’s sales by region.”
The AI Agent understands your intent and uses your Business Central data to get the job done.
Why should your business care?
You don’t need to be an AI expert to see the impact:
- Less manual work
Administrative work (searching data, preparing lists, updating records) can be handled by the AI Agent, so your team can focus on customers and decisions. - Faster onboarding
New users don’t have to memorise where everything is. They can simply ask, “How do I…?” and get guided to the right place or even have the system do it for them. - More consistent processes
AI Agents follow the same steps every time, which supports consistency and reduces the risk of human error. - Better access to information
People who don’t know Business Central in detail can still get answers quickly by asking questions in natural language.
How NORRIQ helps you get there
AI Agents are powerful, but the real value comes when they are aligned with your processes, data and governance.
NORRIQ can help you:
- identify the first AI Agent scenarios that create real ROI (e.g. collections, purchasing, reporting),
- connect AI Agents to your Business Central customisations and security model,
- guide your users so AI becomes part of the daily way of working, not just a demo feature.
What’s next in this series?
This first article introduced the concept of AI Agents and why they matter. In the next blog post, we’ll take a deeper look at:
"How does Business Central actually make this possible, and how do AI Agents interact securely with your data?"
Stay tuned for Part 2!