Modernizing Membership Administration for KLJ / Groene Kring vzw
KLJ & Groene Kring vzw share a common goal: to bring together young people from rural areas, passionate volunteers, and those with a heart for agriculture and horticulture. With 26,000 members, efficient membership administration is essential. However, their outdated system was slow, inefficient, and difficult to manage. To address this, NORRIQ implemented a modern, future-proof solution based on Microsoft Dynamics 365 - ushering in a new era of seamless administration.
From Frustration to Efficiency
For KLJ & Groene Kring vzw, smooth operations are a must. Their previous system was not only outdated but actively hindered their workflow. Partnering with NORRIQ was a strategic decision to overcome these challenges. Their old system was frustratingly slow, poorly designed for mobile use, and lacked intuitive navigation. Managing memberships at the local and regional levels was a challenge. NORRIQ conducted a user survey highlighting key pain points and missing functionalities.
Sander Malfliet, DirectorDirector
KLJ & Groene Kring vzw
A Clear, User-Centric Plan
NORRIQ started by evaluating the existing system and speaking directly with users. This made the needs and goals crystal clear, allowing for a tailored solution. The project, named 'Click,' engaged users from day one, ensuring strong internal buy-in. In just eight months, KLJ had a fully customized Microsoft Dynamics 365 portal that perfectly fit their requirements.
Behind the scenes, they use it for seamless communication with their departments, while their members can register, update their status, and sign up for events. The two-way communication allows for emails and text messages to be sent and received directly within the system - an incredible improvement. The results speak for themselves: within the first week, 1,000 of the 4,000 invited users were already active, and they have since registered over 25,000 members.
The full implementation scope included
Microsoft Dynamics 365 Sales
NORRIQ Member Accelerator
Power Pages
The key benefits for KLJ/Groene Kring vzw
Streamlined Membership Management
Administrative processes are now faster and more efficient, reducing workload and freeing up time for what truly matters—engaging with members. Users have responded enthusiastically to the improved ease of use.
Effortless Mobile Access
The platform is fully optimized for smartphones and tablets, allowing KLJ’s team and members to manage tasks anytime, anywhere. This increased accessibility enhances engagement and flexibility.
Scalable & Future-Proof
KLJ now has a solid digital foundation, paving the way for a full-fledged member portal. This future-ready solution ensures long-term scalability and adaptability to evolving needs.
A Future-Proof Solution
The new system delivers time savings, user-friendly navigation, and enhanced functionality. The portal is well-structured and a pleasure to use. The team received thorough training, and their IT staff can now handle minor adjustments independently. If they ever need support, the NORRIQ Care team is just a call away.
Currently, KLJ has consolidated four separate subsites into one easy-to-manage platform. Looking ahead, they plan to integrate a dedicated member portal. This future-ready solution has exceeded all expectations, and they are excited for the next collaboration with NORRIQ. Bring on the member portal!
About KLJ & Groene Kring vzw
KLJ
Children and young people who believe in the power of togetherness, who feel connected to their village or neighborhood and the people who live there. At KLJ they meet, play, organise and experience. They create a safe space for youth. Through voluntary engagement, they have a valuable impact on society, which KLJ helps shape. KLJ is a youth movement for everyone.
Groene Kring vzw
Groene Kring is the largest umbrella organisation in the Flemish agriculture and horticulture sector, and primarily serves young farmers and horticulturists up to 35 years old. Members can come to Groene Kring for meeting, education and advocacy.