Always operational
Get the best service and support with NORRIQ Care. Your business is our business too.
At NORRIQ, you are always a priority.
Easy access to support
With NORRIQ Care, help is never further away than the nearest phone or email.
Flexible service agreement
Tailor-made NORRIQ Care agreement: put together your own service agreement to match your needs.
Fast response time
You get a guaranteed response time to errors and fast and efficient support.
Access to problem solvers
NORRIQ is an experienced consultancy within the Dynamics platform. No problem is too big for our support team.
Economic benefits
With a pre-paid Care agreement, you gain in efficiency and immediate execution while reducing monthly invoice processing and overhead cost.
Lots of other services
You get access to many other customized services such as custom-built trainings, monitoring, diagnostics, and performance tuning.
Microsoft Upgrade Services
With Cloud Microsoft Dynamics products, your solution will automatically be upgraded with two major releases per year - and ongoing minor upgrades. This ensures that your solution is always up to date with the latest fixes, features and security levels.
With NORRIQ's Upgrade Service, we help you through Microsoft's upgrade cycle, so you can easily get ready for the latest version of your Microsoft environment. NORRIQ ensures your add-on solutions, specific customizations and integrations run smoothly after an upgrade.
NORRIQ’s approach to major upgrades
Upgrade information
We inform you about significant changes in Dynamics and apps from AppSource (supported by NORRIQ).
Upgrade planning
We coordinate and manage the upgrade setup according to Microsoft's schedule.
Testing and reporting
We perform tests of standard solutions and your specific setup via sandbox environment. We also report on any challenges.
Customer testing
You test the upgraded solution yourself, and we fix any error messages before the final upgrade.
NORRIQ Care contact information
ERP-support
+32 16 498 111
erp.customercare@norriq.com
CRM-support
+32 16 498 111
crm.customercare@norriq.com
BI-support
+32 16 498 111
bi.customercare@norriq.com
Want to know more?
Reach out to us!